Return & Cancellation

Return & Cancellation Policy

No returns/ reversals/ cancellation will be offered on mobile recharges processed on wrong mobile numbers.
If the transaction has been processed by DTH operators; it can be transferred to right VC number or can be reversed as facilitated by DTH operators provided that the complaint booked within 24 hours.
Part cancellation in DTH operator will not be accepted.
In case of low balance in any VC number; retailer is required to put minimum balance recharge in order to put reversal / return request, Retailer should make sure if recharge amount is not been used by the customer in case of wrong recharge.
Unused balance in khusilu's wallet is not transferable.
No refunds would be given if the customer has provided wrong or incomplete transfer and / or reversal details and thereupon requests failed by operators.
Notwithstanding anything contained herein, the following products/ services shall not be eligible for return / replacement / reversals / Cancellation viz: Any cellular operator recharges, Postpaid recharge, Landline bills that wrongly paid, Electricity bills and so on.


We understand if the gift does not work for you. Please email us at for assistance in returning the item.
All the above conditions regarding return of goods apply to the return of gifts as well.
You cannot obtain store credit for a returned gift item; however, we can definitely process a gift exchange for you for another item.


If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order.
We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.
All cancellations are subject to a cancellation charge/bank transaction charge of 3.5% of your total order value. There are circumstances when the company might have to cancel a particular order.
Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and khusilu recharge reserves the right at any time after the receipt of your order to accept or decline your order for any reason.